SHIPPING & RETURNS

Effective Date: 22/11/2024

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At Labougie, we aim to provide a seamless shopping experience for our Australian customers. Please review our shipping and returns policy for orders within Australia.

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Shipping Policy

1. Delivery Locations

   • We ship exclusively within Australia.

2. Processing Times

   • Orders are processed within 2-3 business days after payment confirmation.

   • You will receive a confirmation email with tracking details once your order has been dispatched.

3. Shipping Costs

   • Shipping costs are calculated at checkout based on your location and order size.

   • Free shipping may be offered on orders over a specified amount, as indicated on our website.

4. Delivery Times

   • Standard delivery: 3-7 business days (depending on your location).

   • Rural or remote areas may require additional time.

5. Address Accuracy

   • Please ensure your delivery address is accurate. Labougie is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

6. Delivery Issues

   • If your order is lost or damaged during transit, please contact us at [Insert Email Address] with your order details and photos (if applicable) so we can assist promptly.
      

Returns and Refunds Policy

1. Eligibility for Returns

   • Returns are accepted for damaged or defective products only.

   • To be eligible, requests must be made within 14 days of delivery.

2. How to Request a Return

   • Contact us at [Insert Email Address] with your order number and photos of the damaged or defective product.

   • Once your request is approved, we will provide instructions for returning the item.

3. Refund Process

   • Refunds are issued for damaged or defective items only.

   • Refunds will be processed via the original payment method within 10 business days of receiving the returned item.

4. Change of Mind

   • We do not offer refunds or exchanges for change of mind due to the nature of our products.

5. Return Shipping

   • Customers are responsible for return shipping costs unless the item was damaged or defective.

 

Contact Us

For shipping or returns inquiries, please contact us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
 

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Thank you for shopping with Labougie. We value your support and are committed to delivering quality products and exceptional service!