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TERMS & CONDITIONS
Effective Date: 22/11/2024
Welcome to Labougie! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to comply with the terms outlined below.
1. General Information
1.1 Labougie operates in New South Wales (NSW), Australia.
1.2 All products are hand-poured in Sydney, Australia, using 100% soy wax and premium ingredients.
1.3 These terms are governed by the laws of NSW, Australia.
2. Product Information
2.1 All products are described as accurately as possible. Minor variations in color, scent, and texture may occur due to the handmade nature of our candles.
2.2 Candle safety instructions are provided with each purchase. Customers are responsible for following these instructions to ensure safe use.
3. Ordering and Payment
3.1 Orders can be placed through our website or authorized retailers.
3.2 Prices are displayed in Australian dollars (AUD) and include GST.
3.3 Payments must be completed via our approved payment methods at checkout.
3.4 Labougie reserves the right to cancel or refuse orders at its discretion, including for suspected fraudulent transactions.
4. Shipping and Delivery
4.1 We deliver across Australia using trusted courier services.
4.2 Shipping costs and delivery times will be provided at checkout.
4.3 Labougie is not responsible for delays caused by third-party couriers or unforeseen circumstances.
4.4 Customers must provide accurate delivery information. Incorrect addresses may result in additional charges.
5. Returns and Refunds
5.1 We accept returns or exchanges for damaged or defective items within 14 days of delivery.
5.2 To request a return, customers must provide proof of purchase and photos of the damaged product.
5.3 Refunds will be processed via the original payment method within 10 business days of approval.
5.4 Change-of-mind returns are not accepted due to the nature of our products.
6. Care and Safety Disclaimer
6.1 Labougie is not liable for damages caused by improper use of our candles, including failure to follow safety instructions.
6.2 Always burn candles on a heat-resistant surface, away from flammable materials, and never leave a burning candle unattended.
7. Privacy Policy
7.1 We respect your privacy and comply with Australian privacy laws.
7.2 Personal information collected during transactions is used solely for order processing and customer service.
7.3 For more details, refer to our Privacy Policy [insert link].
8. Intellectual Property
8.1 All content, images, and branding on Labougie's website are the intellectual property of Labougie.
8.2 Unauthorized use or reproduction of any material is prohibited.
9. Changes to Terms
9.1 Labougie reserves the right to amend these terms at any time. Changes will be effective immediately upon posting on our website.
10. Contact Information
For inquiries, please contact us at:
Email: hello@labougieluxe.com
Phone: 0415081854
By purchasing from Labougie, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for supporting our small business!