Shipping & Returns

At Labougie, we aim to provide a seamless shopping experience for our Australian customers. Please review our shipping and returns policy for orders within Australia.

Shipping Policy

Delivery Locations
- We ship exclusively within Australia.
Processing Times
- Orders are processed within 2-3 business days after payment confirmation.
- You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping may be offered on orders over a specified amount, as indicated on our website.
Delivery Times
- Standard delivery: 3-7 business days (depending on your location).
- Rural or remote areas may require additional time.
Address Accuracy
- Please ensure your delivery address is accurate. Labougie is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.
Delivery Issues
- If your order is lost or damaged during transit, please contact us at [Insert Email Address] with your order details and photos (if applicable) so we can assist promptly.

Returns and Refunds Policy

Eligibility for Returns
- Returns are accepted for damaged or defective products only.
- To be eligible, requests must be made within 14 days of delivery.
How to Request a Return
- Contact us at [Insert Email Address] with your order number and photos of the damaged or defective product.
- Once your request is approved, we will provide instructions for returning the item.
Refund Process
- Refunds are issued for damaged or defective items only.
- Refunds will be processed via the original payment method within 10 business days of receiving the returned item.
Change of Mind
- We do not offer refunds or exchanges for change of mind due to the nature of our products.
Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or defective.